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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money

I will never again order anything from this company. My original order was place on November 12, 2017 for a set of 3 Magic UFO Bouncy Balls for my grandsons for Christmas.

When I had still not received my order by December 15, I contacted the company. I was assured that my order “was being processed”. I received a mangled and crushed box on December 22 containing 2 glow in the dark car tracks with cars. Obviously too late for Christmas, I requested a refund—several times.

The response was a “rubber stamp” reply apologizing for the error and saying my order would be resent but no response to my request for a refund. When I finally received a response regarding a refund (after numerous emails) I was told I was too late to receive a refund as my correct order was “already being processed “ and in order to receive a refund I would have to wait for it to arrive and return and pay return shipping costs on both the correct and incorrrct items. I gave up. The order finally arrived.

I gave one of the balls to one of my grandsons. It would not stay in the “frisbee” shape and broke completely within 10 minutes! I realize that many of the things we purchase are made in China but had. I idea these items would also be shipped directly from China—with no recourse to correct any issues you may have.

DO NOT BUY FROM THIS COMPANY!!! I learned the hard way.

Product or Service Mentioned: Magic Toy Truck Toy.

Reason of review: Return, Exchange or Cancellation Policy.

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